Returns & Exchanges

Due to the perishable nature of our artisanal food products, we are unable to accept physical returns, but we are committed to ensuring your Eleven Madison Home experience is exceptional. If your order arrives damaged or does not meet our quality standards, please reach out to our guest relations team within 7 days of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the product, packaging, and shipping label to help us understand the nature of the damage or discrepancy.

• 2.
  Contact Guest Relations

  Send an email to our support team with your order number and the attached photos to initiate a formal review of your request.

• 3.
  Quality Review

  Our culinary and logistics team will review your case within 48 hours to determine if a replacement or credit is warranted based on our quality guarantee.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or expedite a replacement shipment at no additional cost to you.